Terms And Condition – Imperial Land Jets

Terms & Conditon

With Imperial Land Jets, your time is yours to enjoy.

Imperial Land Jets – Terms & Conditions

Outlined below are the Terms & Conditions by which IMPERIAL LAND JETS conducts business with our Clients, our Passengers, and the Bookers (person booking the journeys).

[TERMS USED]

Within these Terms & Conditions (“T’s & C’s”), the service provider is IMPERIAL LAND JETS, also known as Imperial Land Jets, Imperial Chauffeurs, Imperial Chauffeur Drive, and Imperial Minicabs.
The terms “our”, “us”, and “we” refer to IMPERIAL LAND JETS hereafter.
The “customer/user” is a person who requests a service from us or accepts any offer of services from us.
The term “passenger/passengers” refers to the person or group of people travelling in a vehicle owned or operated by us.
The term “service/services” refers to the transportation services provided by us.
The term “booking” refers to the request from a third party to use our services.
By utilizing our service or vehicle, passengers explicitly agree not to carry any unlawful objects.
This includes, but is not limited to, firearms, drugs, and any other illegal substances or items.
Passengers must remain vigilant and refrain from knowingly transporting or possessing any illicit materials during their journey.
We prioritize the safety and well-being of all passengers, and any violation of this policy may result in immediate termination of the service without refund.
We reserve the right to report any illegal activities to the appropriate authorities.

[BOOKINGS]

All bookings must be pre-booked by either fax, email, telephone, or via our website.
Any attempted bookings made directly with our chauffeurs will be deemed invalid.
All online bookings require a minimum of 24 hours’ notice and payment must be settled immediately for non-account holders. Enquiries for bookings with less than 24 hours’ notice must be made by telephone.
A quote will be given at the time of booking and will be approximate according to an estimate of miles and time incurred by the driver, the time and day of the journey, and the vehicle type.
We will not assume any surcharges such as waiting time or parking costs at this stage.
Our service price list is not displayed on our website but will be available upon request.
Every effort will be made to accommodate a client’s requirements for a particular vehicle/driver.
We reserve the right, however, to supply an alternative vehicle/driver of equal standard where your request cannot be met.
In the event that we are unable to supply one of our own vehicles for your journey, we will subcontract to a supplier of equal standard. Imperial Land Jets Terms & Conditions will still apply.

[TARIFFS AND SERVICE CHARGES]

Our tariffs are available upon request either by telephone or via email.
All tariffs will be agreed upon the opening of accounts and are dependent on the level of service required.
Non-account holders will be given a quote for each journey booked prior to confirmation.

Service charges:

15 minutes of waiting time are free for non-airport pick-ups
60 minutes of waiting time are free for airport pick-ups

After the free waiting time:

£40.00 per hour for Mercedes E-Class
£50.00 per hour for Mercedes S-Class & V-Class

Parking and toll charges will be passed on including VAT.
All prices are quoted in GBP (£) and VAT will be added to the booking cost.
All fares will incur a 50% increase on UK Bank Holidays and a 100% increase on Christmas Day and New Year’s Day.

Fares are calculated based on actual mileage (Google Maps), time, and out-of-pocket expenses.
Rates vary according to vehicle and service type.

We operate fixed rates for journeys to and from local areas, London airports, and most London postcodes.
We reserve the right to charge additional mileage for journeys outside the M25 (excluding airport transfers).
If the route varies at the passenger’s request or due to traffic, we reserve the right to charge for extra mileage and time.

A 3% admin fee is chargeable on all invoices.

[RESPONSIBILITIES – TRAVELLER’S RESPONSIBILITIES]

It is the passenger’s responsibility to allow sufficient time for travel. While we always aim to be punctual, delays may occur due to traffic, road closures, or accidents beyond our control.
Neither the company nor the driver/service provider is responsible for losses caused by delays, including but not limited to missed flights, trains, hotels, or personal appointments.
In addition to public holidays, we reserve the right to apply surcharges for:
- Additional stops
- Extreme weather or road conditions
- Journeys between midnight and 5am
A 100% levy applies on Boxing Day.

In addition to Public Holidays we reserve the right to apply a surcharge to:

Additional stops on route.
Periods of extreme weather or road conditions.
Journeys out of standard business hours (midnight – 5am)
There is a 100% levy applied on Boxing Day.

(Please note that these are examples and is not an exhaustive list)

[PAYMENTS]

Payment terms are strictly 24 hours prior to the service.
We accept credit cards, Visa debit, and bank transfers.
Any invoice queries must be raised within 5 days of the invoice date.

[ACCOUNT HOLDERS]

Account facilities are available subject to credit checks and approval.
Invoices are issued weekly and must be settled within 7 days.
Late payments may incur charges under the Late Payment of Commercial Debts Act 1998, with interest up to 7.5% above base rate.
It is the client’s responsibility to ensure account security.

[CANCELLATIONS]

100% refund for cancellations 24 hours or more before the trip
50% refund for cancellations between 24 and 12 hours
No refund for cancellations less than 12 hours before the trip

Event cancellations:

More than 7 days: No charge
Less than 7 days: Full charge

[DURING THE JOURNEY]

We reserve the right to refuse any passenger under the influence of alcohol or drugs or whose behaviour poses a safety risk.
A cleaning fee of £50.00 will apply if professional cleaning is required.
The customer will also be liable for any loss of earnings due to vehicle downtime.
Eating and drinking are not permitted (except bottled water).
Smoking is strictly prohibited by law.
Luggage must be stored in the boot only, as per TFL regulations.
Passenger limits must not exceed the legal capacity of the vehicle.
Additional changes to the booking may incur extra charges.
Guide or assistance animals are accepted. Other pets require prior approval.

[COMPLAINTS & FEEDBACK]

We welcome all feedback regarding our services.
For complaints, please contact our office or email us.

[LOST PROPERTY]

Imperial Land Jets keeps a record of lost property and will endeavour to return items to customers.
Please contact our office for enquiries.

[PRIVACY / USE OF DATA]

Imperial Land Jets is committed to complying with UK data protection laws.
Personal data will be processed lawfully, securely, and only for legitimate purposes, and will not be retained longer than necessary or shared outside the EEA without adequate protection.
Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Personal data shall be processed in accordance with the rights of data subjects under this Act.
Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.