Eligibility: All drivers must be legally eligible to work in the UK and hold a valid UK driving license. Additionally, they must have their own vehicle, which meets Imperial Land Jets’ requirements for safety and appearance.

Insurance: All drivers must have valid and adequate insurance coverage for their vehicle. They are responsible for maintaining their insurance policy and ensuring that it remains in force for the duration of their contract with Imperial Land Jets.

Professionalism: Drivers must always conduct themselves in a professional manner, including when interacting with clients and other Imperial Land Jets employees. They are expected to arrive at jobs punctually and be dressed appropriately for the occasion.

Safety: Drivers must adhere to all relevant laws and regulations related to driving, including those governing speed limits, traffic signals, and road safety. They must maintain their vehicle in good working order and report any issues to Imperial Land Jets promptly.

Communication: Drivers must be always reachable and responsive to communication from Imperial Land Jets, especially regarding any changes or updates to job details.

Payment: Drivers will be paid according to the agreed-upon rate for each job they complete. Payment will be made by Imperial Land Jets within a week; the statement will be sent on Monday and the payment will be made on Wednesday.

Confidentiality: Drivers must maintain the confidentiality of any information they receive from Imperial Land Jets or its clients, including but not limited to personal information, addresses, and schedules.

Vehicle Requirements: Drivers must have a vehicle that meets Imperial Land Jets’ standards for safety, appearance, and performance. This includes regular maintenance and inspections, as well as proper registration and licensing.

Client Interaction: Drivers are expected to be courteous, respectful, and professional when interacting with clients. They must follow all client requests and adhere to any special requirements, such as dress code or route preferences.

Job Assignment: Imperial Land Jets reserves the right to assign jobs to drivers based on availability, location, and other factors. Drivers must be available to accept and complete assignments as requested, unless they have a valid reason for declining a job.

Cancellation Policy: If a driver needs to cancel a job for any reason, they must notify Imperial Land Jets as soon as possible. Failure to do so may result in a penalty or termination of their contract.

Safety and Security: Drivers must always ensure the safety and security of their clients and their belongings. This includes following any security protocols, such as checking identification, as well as keeping the vehicle locked and secure when not in use.

Marketing and Promotion: Drivers may not use Imperial Land Jets’ name, logo, or other branding materials for their own marketing or promotional purposes without prior approval from the company.

Operator Responsibility and Compliance: Imperial Land Jets is committed to operating in full compliance with Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000.

As a licensed private hire operator, we assume full responsibility for:

Accepting all bookings directly from passengers

• Providing transportation services associated with those bookings
• Ensuring journeys are carried out in licensed private hire vehicles by licensed drivers
• Transporting passengers from the agreed pick-up point to the drop-off point for the agreed fare or an accurate estimate provided in advance By booking with Imperial Land Jets, passengers enter into a direct contract with us as the operator.
• We guarantee our accountability for the safe and efficient delivery of services, ensuring high quality service and reliability.

Confidentiality and Non-Disclosure: Drivers must agree to keep confidential any proprietary or sensitive information about Imperial Land Jets and its clients, including but not limited to personal information, addresses, and schedules.

Background Checks: Imperial Land Jets reserves the right to conduct background checks on drivers to ensure that they meet the company’s standards for professionalism, safety, and reliability.

Indemnification: Drivers must agree to indemnify and hold harmless Imperial Land Jets from any liability, damages, or losses that result from their actions or omissions while on the job.

Dispute Resolution: Any disputes between Imperial Land Jets and a driver must be resolved through mediation or arbitration, rather than through the courts.

Non-Solicitation: Drivers may not solicit Imperial Land Jets’ clients or attempt to establish a direct relationship with them, either during or after their contract with the company.

Intellectual Property: Any intellectual property created by drivers while working for Imperial Land Jets, such as photos or videos, is owned by the company and may not be used or distributed without prior approval.

Compliance with Laws: Drivers must comply with all applicable laws and regulations, including those related to employment, tax, and immigration.

Insurance (Driver): Drivers must have their own liability insurance coverage that meets Imperial Land Jets’ standards. They must provide proof of insurance upon request and notify the company of any changes in coverage.

Termination: Imperial Land Jets may terminate a driver’s contract at any time, with or without cause, if they fail to meet the company’s standards or violate any of the terms and conditions of their agreement.

Client Feedback: Imperial Land Jets may solicit feedback from clients about their experience with a driver, and the driver must be willing to accept and respond to feedback in a constructive and professional manner.

Training and Development: Imperial Land Jets may provide training and development opportunities for drivers to improve their skills and knowledge, and drivers must be willing to participate in these programs as requested.

Vehicle Maintenance: Drivers must maintain their vehicles in a safe and reliable condition, including regular inspections, maintenance, and repairs. They must also comply with any vehicle requirements and standards set by Imperial Land Jets.

Uniform and Appearance: Drivers must adhere to a dress code and grooming standards established by Imperial Land Jets, which may include wearing a uniform and maintaining a professional appearance.

Personal Conduct: Drivers must conduct themselves in a professional and courteous manner at all times and must refrain from any behaviour that may be deemed inappropriate or offensive.

Client Safety and Security: Drivers must always prioritize client safety and security and must comply with any security protocols or procedures established by Imperial Land Jets.

Force Majeure: Imperial Land Jets will not be held liable for any damages, losses, or delays resulting from events beyond its control, such as natural disasters, war, or government actions.

Route and Destination Information: Drivers must provide Imperial Land Jets with accurate and up-to-date information about the route and destination of each trip, including any changes or deviations from the original plan.

Estimated Time of Arrival (ETA): Drivers must provide an ETA to Imperial Land Jets for each trip and must notify the office of any delays or changes to the estimated arrival time.

Passenger On-Board (POB) Notification: Drivers must notify Imperial Land Jets when the passenger is on board and the trip has started and must provide updates on the status of the trip as needed.

Parking Charges: Drivers must inform Imperial Land Jets of any parking charges incurred during a trip and must provide receipts or other documentation as needed.

Extra Waiting Time Charges: Drivers must inform Imperial Land Jets of any extra waiting time charges incurred during a trip and must provide documentation. They must also obtain approval before incurring such charges.

Emergency Situations: Drivers must immediately notify Imperial Land Jets in the event of an emergency, such as an accident or breakdown, and follow company procedures.

Passenger No-Show Policy & Evidence: Drivers must follow Imperial Land Jets’ procedures for no-shows, including waiting the specified time, attempting contact, notifying the office, and providing evidence. Imperial Land Jets reserves the right to verify this evidence and decide on any charges.

Timeliness Policy & Lateness: Drivers must arrive on time. If late, they must notify Imperial Land Jets immediately. If more than 15 minutes late and the passenger leaves, the driver will not be paid and may face penalties. Documentation may be required.

Job Acceptance & Rejection: Once a job is accepted, drivers are expected to fulfil it unless there is a valid reason (e.g., illness or breakdown). Any rejection must be reported immediately. Unjustified rejections may result in the driver covering replacement costs. Valid reasons must be documented.

Updates to Terms and Conditions: Imperial Land Jets reserves the right to update or modify these driver terms and conditions at any time without prior notice.